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During result compilation, result evaluation, and report generation unique ID is used for participant laboratories. Coding of the Laboratory with unique identification will be done by the coordinator only and the process will be kept confidential during the entire evaluation to take care of conflict of interest.
For any issue during the cycle and after the release of reports of a particular cycle feedback/complaints are taken via mail or mobile phone. Feedback form is also available. On receipt of complaint/ feedback, QAF will give a resolution by phone or mail if urgent. Technical analysis QAF QM assigns tasks for investigation and report of details as per lay down QSP. Final outcome will be communicated to the participant laboratory in 7 working days after receipt of the complaint/ feedback.
QAF provides advisory service on demand regarding performance improvement.